Due to the COVID-19 Pandemic, some deliveries are experiencing delays. Our warehouse is processing orders normally and shipping within 1 business of order placement. The email you receive with tracking information is the best source for updates and timing of your orders. We will do our best to support you once the shipment leaves our warehouse and hope you’ll think your Joybees are worth the extra wait!
Where do Joybees ship to?
At this time, we are only shipping to the United States.
Do you offer free shipping?
We offer free shipping on orders over $50.
How much does shipping cost if my order is not over $50?
Standard shipping is $4.99
What shipping methods are available, and how long will it take to get my order?
We use DHL in conjunction with your local USPS to ship and deliver all our orders. Your purchase will ship in 1-2 business days and will be delivered in 4-5 business days.
What if I want to change or cancel my order?
If you need to modify or cancel an order, please contact customer service immediately at firstname.lastname@example.org or give us a call (866)-998-4439. We cannot guarantee that we will be able to change or cancel your order before shipping but will do our best to accommodate any requests you have. You will be responsible for all shipping charges, including return shipping, if we are unable to cancel or modify the order before it has been processed.
How do I make a return?
Please use our self-service returns portal located HERE and enter your order number and email to complete the returns process. Note: Customer is responsible for the $4.99 return label fee.